What to Do if You Have a Work Issue (ULearn Support)

Who this is for

Students who have a problem at work (pay, hours, treatment, or unclear role).

Step-by-step

1) Record what happened

Write down:

• Date and time
• What happened
• Who was involved
• Any messages or emails

2) Check your basic rights

Employees should receive payslips and written terms of employment. If you do not have them, ask your employer in writing.

3) Speak to your manager (if safe)

Many issues can be resolved with a clear conversation about pay, hours, or expectations.

4) Contact Student Success

If you are unsure, uncomfortable, or the issue continues, contact Student Success with your notes.

Documents, costs, timelines

Common mistakes (avoid these)

Common issues students face

• Missing or unclear payslips
• Hours changing at the last minute
• Role different from what was agreed
• Misunderstandings due to language

If something goes wrong

Do not wait. Tell us early so we can help you.

• Do not ignore the problem.
• Keep written records.
• Get help early so small issues do not grow.
• If you feel stuck, contact the Student Success Team.

How ULearn can help

• Explain payslips and written terms in simple language
• Help you prepare for a difficult conversation
• Guide you to official resources if needed
• Student life questions: contact the Student Success Team.

Sources (official)

• Written terms of employment (WRC): https://www.workplacerelations.ie/en/what_you_should_know/terms-and-conditions-of-employment/
• Payslips (WRC): https://www.workplacerelations.ie/en/what_you_should_know/hours-and-wages/payslips